Home of the National Collection of Pelargonium & the National Collection of Hedera



01789 720788


01789 720788

Home of the National Collection of Pelargonium & the National Collection of Hedera

Terms and Conditions

Terms and Conditions

We usually grow plants specifically for each order, so it is advisable when ordering to select one or two alternative varieties in case we have difficulty in propagating some of the more difficult varieties. We will substitute the nearest alternative unless requested not to. If substitute of our choice is unacceptable, you are entitled to return it within 7 days and we will reimburse the cost of the plant and postage. The fact that we accept an order and payment does not guarantee that every plant will be available at the time of execution; occasionally plants may die or be damaged by adverse conditions. We would, of course, then refund any payments already made. We will acknowledge your order by email.

 

MAIL ORDER PLANTS

All plants are pot grown and dispatched by Royal Mail letter post because speed is essential once the pelargoniums are packed. Plants sent out for mail orders are grown in bio-degradable pots. On receipt of plants, pot on into larger pots leaving the bio-degradable pot on the plant - the roots will grow through this and eventually the bio-degradable pot will disintegrate. John Innes No 2, or a multipurpose potting compost can be used. They can also be planted straight out into the garden or into tubs still with the peat pot on (remembering that they will not withstand frost). If you are growing plants in pots, after four weeks water regularly with a high potash feed (tomato feed) once every 10 days during the late Spring and Summer.

 

Orders for Spring must be received by 21st APRIL and will be dispatched by the end of May or in the case of late April orders, in early June. The Fibrex Favourites range for quick Pelargonium Dispatch is active from the end of April to mid July, stock permitting. Orders received after this date will be dispatched in Autumn. Last date for Autumn dispatch is 1st SEPTEMBER and the plants will be sent during October and November, and Spring dispatch is from April to early June.

PAYMENT By credit card or cheque.

Credit card and cheques. Payment will be taken from your account on receipt of your order. However please note we may not be able to dispatch your order within the statutory 30 days because the plants are being grown specifically for you, and depending on the time of the year the order is given the dispatch of the plants might vary from 2 months to 6 months.

 

Cheques (made payable to Fibrex Nurseries Ltd) will be banked on receipt of order. We regret we are no longer able to accept orders of less than 5 plants for dispatch by post. We will supply any number, however small, of plants collected from the Nursery.

 

DISPATCH

You are entitled to cancel your order from the day of ordering until the date of dispatch. However, because of the nature of the goods, once we have dispatched your plants, under section 13, paragraph 1c of the Consumer Protection (Distance Selling) regulation 2000, goods that are made to the consumer specification or are liable to deteriorate or expire rapidly means your statutory 7 workingdays cooling off period is void.

Before dispatching, plants are carefully examined and packed to ensure that they arrive in perfect condition. All parcels are covered by insurance against damage, loss or delay. If your plants are not in good condition upon receipt because of damage or delay, notify us immediately by letter (first class), giving date of arrival of parcel, so we can make a claim against Royal Mail. Please retain the box and contents so, if necessary, they are available for inspection. Complaints cannot be entertained unless these conditions are adhered to. In due course the plants will be replaced free of charge. We cannot be responsible for the future health of plants when plants are grown in conditions beyond our control although we are quite prepared to give advice on growing problems. Once the plants have been delivered the ownership has passed from us to the customer.

 

SHIPPING CHARGES: (U.K. ONLY)

Which include cost of box, packing, insurance and Royal Mail letter post. Private Courier

 

EU ORDERS (EXCLUDING U.K.)

All orders will only be excepted with a valid credit/debit card including valid from and expiry dates. Payment will be taken on receipt of the order.

 

All pelargoniums are grown to order and dispatched at the relevant times of the year (see general terms and conditions above). From the point of order to dispatch can vary from 2 months to 6 months depending on time of the year.

The plants are thoroughly checked and carefully packed before dispatch. However we are now unable to insure against delay, loss or damaged parcels, or their contents. Therefore all orders are dispatched at your risk and not ours. We regret we cannot be held responsible for the postal services of countries outside the UK.

It is advisable when ordering to select one or two alternative varieties, as it is inevitable that on some occasions we will be temporarily out of stock of some items, we will however substitute the nearest plant unless requested not to. On receipt, if substitute of our choice is unacceptable, you are entitled to return it within 7 days and we will reimburse the cost of the plant and postage. The fact that we accept an order and payment does not guarantee that every plant will be available at the time of execution; occasionally plants may die or be damaged by adverse conditions. We would, of course, then refund any payments already made. We will acknowledge your order by email.

DISPATCH

We dispatch orders every 3-4 weeks. You are entitled to cancel your order from the day of ordering until the date of dispatch. However, because of the nature of the goods, once we have dispatched your plants, under section 13, paragraph 1c of the Consumer Protection (Distance Selling) regulation 2000, goods that are made to the consumer specifications or are liable to deteriorate or expire rapidly means your statutory 7 working days cooling off period is void. Before dispatch, plants are examined and packed with great care to ensure that they arrive in perfect condition. If your plants are not in good condition upon receipt because of damage or delay, notify us immediately by telephone or letter (first class). giving date of arrival of parcel so that we can make a claim from Royal Mail. Please retain the box and contents so they are available for inspection by a Royal Mail representative. Complaints cannot be entertained unless these conditions are adhered to. In due course the plants will be replaced free of charge. Once the plants have been delivered safely the ownership has passed from us to the customer. We cannot be responsible for the health of plants when they are grown in conditions not under our control, although we are quite prepared to give advice on growing problems.

 

WINTER PLANT ORDERS

Orders received after early December will be dispatched usually February onwards or when the weather is suitable.

 

PAYMENT By credit card or cheque.

Credit card payment will be taken from your account on receipt of your order. Cheques (made payable to Fibrex Nurseries Ltd) will be banked on receipt of order. However please note depending on the time of year and weather conditions your order might take between 2 weeks and 4 weeks before dispatch.

 

On receipt of your order, plants are ready to plant immediately. However, if this is not convenient, remove from the polythene bag, pot into 5" pots using a peat-based general potting compost and water well. Keep in shady place until ready to plant in permanent position.

SHIPPING CHARGES: (U.K. ONLY)

Which include cost of box, packing, insurance and postage.

 

EU ORDERS (EXCLUDING U.K.)

All orders will only be excepted with a valid credit/debit card including valid from and expiry dates. Payment will be taken on receipt of the order. However please note depending on the time of year and weather conditions your order might take between 2 weeks and 6 weeks before dispatch. We will acknowledge your order by email.

The plants are thoroughly checked and carefully packed before dispatch. However we are now unable to insure against delay, loss or damaged parcels, or their contents. Therefore all orders are dispatched at your risk and not ours. We regret we cannot be held responsible for the postal services of countries outside the UK.