Refund policy

MAIL ORDER PLANTS
All mail order pelargoniums are grown to order in a 6cm biodegradable fibre pot. Because we usually grow plants specifically for each order, we advise selecting one or two alternative varieties in case we have difficulty propagating some of the more difficult ones. We will substitute the nearest alternative unless you ask us not to. If a substitute of our choice is unacceptable, you may return it within 7 days of receipt and we will refund the cost of that plant. Accepting an order and payment does not guarantee every plant will be available at dispatch. Separate orders cannot later be combined into one consignment; requests to combine orders incur an extra handling fee. The minimum order for postal delivery is 3 plants.

PAYMENT
By credit/debit card through Shopify or PayPal, or by cheque payable to Plan it Plant Ltd. For other payment methods, email sales@fibrex.co.uk. Payment is taken when you order. Because plants are grown for you, dispatch may take longer than 30 days: anywhere from 2 to 6 months depending on the time of year.

CANCELLATIONS
You may cancel at any time until your order is dispatched, for a full refund. Once dispatched, live plants are perishable goods, so the 14-day cancellation period under the Consumer Contracts Regulations 2013 does not apply. This does not affect your statutory rights if plants arrive damaged or faulty.

DAMAGED OR FAULTY PLANTS
If your plants arrive in poor condition because of damage or delay, email sales@fibrex.co.uk within 7 days of receipt with the arrival date, the plants' condition and, if possible, a photo. Please keep the box and contents in case they need inspecting. Where the plants are at fault, we will replace them free of charge or refund you. If the plants are not at fault but you'd still like a refund, return them in their original packaging and in good condition within 7 days. Once delivered, ownership passes to you; we can't be responsible for plants grown in conditions outside our control, but we're always happy to advise.

DELIVERY
UK only, by Royal Mail Tracked 24, with tracking updates by email or text. If your order hasn't arrived, contact us within 3 days of the expected date. See our Shipping page for rates.

ON ARRIVAL
Open the box straight away and pot on into a larger pot, leaving the biodegradable pot on; the roots grow through it. Use a good fresh compost such as John Innes No. 2 or multi-purpose. Plant out only once all risk of frost has passed. From February, feed with an organic seaweed or tomato feed, then switch to a high-potash feed from June to extend the flowering season.